Client Solutions - Compliability Solutions

Advisory Services

Strategic guidance from seasoned professionals to help organizations navigate complex regulatory environments and align operations with compliance standards through both advisory and staffing services.

Outsourced Compliance, Quality & Risk

‍💼Providing external experts to manage or support internal compliance, quality assurance, and risk mitigation functions

Mortgage Servicing - Default

🏚️ Assist servicers in managing default-related processes, including loss mitigation, and foreclosure oversight. Our services ensure regulatory compliance, operational efficiency, and borrower support throughout the default lifecycle.

Change of Law

📜Tracking and interpreting regulatory changes, related to federal, state and agency laws, regulations and guideline updates

Complaint Management

📞 Establishing systems, workflows, and procedures for receiving, investigating, and resolving customer complaints in line with regulatory expectations

Change Management

🔄Guiding organizations through operational, technological, or regulatory transitions with minimal disruption

Quality Program Design

🧪Creating structured programs that define quality standards, metrics, and processes for consistent service delivery

Vendor Oversight

🤝Development of vendor oversight program, for monitoring and managing third-party relationships to ensure vendors meet regulatory and contractual obligations

Litigation Management

⚖️ Supporting legal teams in managing regulatory disputes, lawsuits, or enforcement actions efficiently and strategically

Consent Order/ MOU Compliance

⚠ Help organizations define actions needed in order to meet the terms of regulatory consent orders, matters requiring action (MRAs), or memoranda of understanding (MOUs)

Project Management

📅Applying structured methodologies to plan, execute, and monitor compliance-related projects

Quality Testing

🧾Develop quality testing program including sampling methodologies.

🧾Systematic testing of operations and outputs to verify adherence to quality benchmarks and regulatory requirements.

Control Reports

📊Development and generation of reports that track internal controls, identify weaknesses, and support decision-making

📊Control reporting automation leveraging existing Compliance Management Systems (CMS) or Governance, Risk, and Compliance (GRC) platforms to streamline compliance tracking

Policies & Procedures

📚Drafting, reviewing, and updating formal documents (policy, procedure and job aids) documentation, using a standard format that guides employee behavior and ensure regulatory compliance in support of origination and servicing processes

Independent Audits/ Assessments

🔍Objective evaluations of internal processes, controls, and compliance frameworks to identify gaps and recommend improvements

🔍Assist with audit/assessment responses to findings and/or recommendations including root cause analysis and remediation

Audit/Exam Management & Responses

🔍Preparing for and responding to regulatory examinations, including coordination, documentation, and follow-up

🔍Crafting clear, accurate, and strategic responses to findings from audits or regulatory exams, including root cause analysis and remediation recommendations

CMS/GRC Automation

🧠Implementing automated Compliance Management Systems (CMS) or Governance, Risk, and Compliance (GRC) platforms streamline oversight

Technology & Workflow Optimization

🖥️Assess and enhance operational platforms and workflows to improve and support scalable growth. Streamline processes, increase efficiency, and align technology with business objectives

Pre- and Post- Closing Integration Strategies

🏠Ensuring compliance and operational alignment before and after business transactions, such as mergers or acquisitions

Due Diligence

📋Thorough reviews of business practices, exam findings, regulatory history, and remediation implementation

ROI Assessments

💰Evaluating the return on investment for compliance initiatives, helping justify costs and optimize resource allocation

Training

🎓Developing and delivering educational programs to build staff awareness and competence in compliance-related areas

KRI/KPI Design

📈 Creation or further development of existing Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) to monitor compliance health and operational performance

Coaching and Leadership

🌟 Providing mentorship and strategic advice to elevate compliance leadership and embed best practices across teams

Knowledge Management

📖 Organizing and maintaining institutional knowledge to support training, consistency, and regulatory readiness

Organizational Structure

🏢Designing or refining organizational frameworks to support efficient, compliant operations

Legal Strategy

📜Contract Review – provide detailed analysis of contracts to safeguard your organization’s interests. Our team reviews terms, identifies potential risks, ensures regulatory compliance, and offers recommendations to strengthen your negotiating position and reduce liability

📜Negotiation Support – assist in negotiations by offering strategic guidance, risk analysis, and insights on industry standards and best practices. Our goal is to help you secure favorable terms while maintaining strong relationships with partners, vendors, and stakeholders

Expert Witness

‍⚖️Provide qualified professionals to serve as expert witnesses in legal proceedings. Our experts offer objective, evidence-based analysis and clear, defensible testimony across a range of disciplines. Whether supporting litigation, arbitration, or regulatory hearings, we help clients present credible insights that strengthen their case

Staffing

Custom Staffing Solutions

As an advisory services firm, we understand the talent required to thrive in highly regulated industries. Our flexible staffing models are designed to meet your operational needs with precision and agility:

Project Staffing: Deploy specialized professionals for short- or long-term initiatives requiring targeted expertise and regulatory insight.
Temporary Staffing: Fill immediate gaps with qualified talent to support seasonal demands, peak workloads, or short-term coverage.
Temp-to-Perm Staffing: Evaluate candidates on the job before committing to permanent placement—ensuring cultural and operational fit.
Permanent Placement: Source top-tier professionals for full-time roles across compliance, risk, legal, and operational functions.
Component/Flex Staffing: Scale resources dynamically with fractional support, modular teams, or blended staffing approaches tailored to your environment.

Representative Matters & Expertise

Our team has advised on a wide range of high-impact engagements across the financial services, mortgage, and regulatory landscapes. With deep subject matter expertise and decades of industry experience, we’ve helped clients navigate complex challenges and implement sustainable solutions. Representative matters include:

Leading remediation efforts tied to federal consent orders and memoranda of understanding (MOUs), including root cause analysis, corrective action planning, and regulatory reporting.
Designing and implementing enterprise-wide quality assurance programs for mortgage servicing platforms, including testing protocols and performance metrics.
Supporting litigation teams with expert witness testimony in cases involving servicing practices, regulatory compliance, and operational controls.
Fractional GC/CCO support executive management teams in fintech and financial services with regulatory, risk and quality strategies.
Conducting independent audits and assessments of compliance management systems (CMS) and governance, risk, and compliance (GRC) platforms.
Managing large-scale vendor oversight programs to ensure third-party compliance with contractual and regulatory obligations.
Providing strategic guidance during mergers and acquisitions, including pre- and post-closing compliance integration and risk assessments.
Developing and delivering training programs to elevate staff competency in complaint handling, audit readiness, and regulatory awareness.
Advising on change of law interpretations and operational impact assessments across federal and state regulatory updates.

Our Team’s Credentials Include

Former Head of Quality at a top-tier mortgage servicer
Former Wall Street Executive with deep capital markets and risk expertise
Certified expert witness in federal and state litigation
Former Chief Compliance Officer for a national financial institution
Regulatory examiners and audit professionals with direct agency experience

Third Party Solutions

Leveraging relationships to introduce opportunities to, and expand solutions for, our clients.

Home Free USA

HomeFree-USA exists to improve the financial stature and homeownership opportunities for people of color and all communities across America. With a network that serves over 6.3 million LMI families, HomeFree-USA partners with financial services and government leaders to create new homebuyers, sustainable homeowners, affordable housing, and opportunities for hundreds of small business affiliates nationwide.

Center for Financial Advancement

HomeFree-USA’s Center for Financial Advancement® (CFA) is a first-of-its-kind financial skills-building and professional development program currently hosted at 14 Historically Black Colleges and Universities (HBCUs). The Center for Financial Advancement® (CFA) provides transformative leadership and professional development for students and supplies our industry partners with a solid pipeline of performance driven, career ready, competitive, and financially sound young professionals who are equipped to hold executive roles within corporate America.