Kurt A. Clauser is a seasoned mortgage servicing leader with more than 30 years of experience in special loans, quality control, regulatory response, and operational risk management. Before joining Compliability Solutions, he held senior roles at Mr. Cooper, Bayview Loan Servicing, Capital One, Homeward Residential, and EMC/JP Morgan Chase, where he led large teams across ARM servicing, HELOC operations, SCRA administration, loan review, modification fulfillment, and acquisitions boarding.
Kurt has directed major remediation initiatives involving hundreds of thousands of loans, strengthened compliance controls, reduced audit findings, and implemented automation and data‑driven processes to improve accuracy and efficiency. He is also an experienced servicing technology SME with deep knowledge of MSP and related data tools.
Kurt holds a B.S. in Business Administration and has completed extensive professional training in compliance, leadership development, and quality management.
Industry: Financial Services, Mortgage Servicing
Core Strengths: Operational Compliance Support, Document & Data Management, Workflow Execution, Project Coordination, Examiner Readiness Support, Quality Review, Client Onboarding Support, Process Optimization, Loan Boarding, Acquisitions, ARM, HELOC, and SCRA Operational Process Management.
Juli Streeter is a seasoned mortgage and compliance professional with many decades of experience spanning regulatory oversight, asset management, and operational transformation. Her career includes leadership roles with Bayview Loan Servicing, Bayview Asset Management, and the FDIC, where she specialized in loss share programs, financial institution relations, and servicing performance optimization.
As First Vice President at Bayview Loan Servicing, Juli directed servicing operations and compliance initiatives across complex portfolios, ensuring alignment with investor and regulatory expectations. During her tenure as Director of Financial Institutions at Bayview Asset Management, she led strategic partnerships and oversight for institutional clients, driving process improvements and risk mitigation strategies. Earlier, as a Senior Asset Manager with the FDIC, she served as a subject matter expert in loss share agreements, supporting capital markets and post‑resolution asset management.
Juli is recognized for her ability to bridge regulatory requirements with operational execution, fostering collaboration between servicing teams, investors, and regulators. Her leadership reflects a commitment to integrity, precision, and sustainable compliance practices that strengthen organizational resilience and client confidence.
Industry: Financial Services, Mortgage Lending & Servicing
Core Strengths: Resi and Commercial Portfolio Asset Management, Loan Acquisition and Liquidation (pricing/exit strategies and implementation, mark-to-market, due diligence), SOP03-3 Compliance, CFPB and FDIC Compliance Exam Consultation and Audit Facilitation (former FDIC Loss Share Subject Matter Expert).
Beneva Stockton brings more than 40 years of deep mortgage servicing and default operations expertise, with a career spanning end‑to‑end claims management, audit and exam support, loss analysis, and operational process design. She has overseen complex servicing audits, validated regulatory and investor responses, and led high‑volume claims teams across FHA, VA, USDA, FNMA, FHLMC, and MI programs.
Her background includes building claims departments from inception, managing property preservation and conveyance workflows, and developing procedures, templates, and system enhancements that reduce losses and strengthen operational accuracy. Beneva is known for her precision, reliability, and ability to translate highly technical servicing requirements into clear, defensible processes.
She partners effectively with servicing leadership, examiners, vendors, and quality control teams to ensure timely, compliant execution. Her decades of hands‑on experience make her a trusted resource for organizations navigating audits, exams, and operational transformation within servicing environments.
Industry: Mortgage Servicing, Financial Services
Core Strengths: Servicing Audit & Exam Support, Default Claims Management, Loss Analysis, Exception Management, Process Optimization, Quality Assurance, Operational Reporting, Servicing Systems
Cathy Bates is a seasoned administrative professional with over three decades of experience supporting executives, coordinating operations, and managing complex workflows across mortgage servicing, property management, and homebuilding industries. Her career reflects a consistent commitment to excellence, precision, and service.
Most recently, Cathy served as Permits Coordinator at Sandlin Homes, LLC, where she compiled documentation for new home construction permits and supported the Accounting Department with invoice coding, reconciliation, and monthly reporting for the COO. Her role extended to special projects and cross-functional collaboration, demonstrating her adaptability and attention to detail.
Prior to Sandlin Homes, Cathy held long-term administrative roles at Mr. Cooper, Community Loan Servicing, and Camden Property Trust. She provided high-level support to multiple executives, managed regional office operations, and played a key role in audit preparation, vendor coordination, and client communications.
Cathy’s early career includes experience in bookkeeping, word processing, and executive assistance at Alpha Management and Security Management. Her broad skillset spans Microsoft Office 365, customer service, and process improvement, with a reputation for professionalism, dependability, and a strong work ethic.
Cathy is currently seeking new opportunities in or near North Richland Hills, Texas, where she can continue contributing her administrative expertise to a dynamic team.
Industry: Mortgage Servicing, Homebuilding, Property Management
Core Strengths: Executive Support, Permitting Coordination, Invoice Reconciliation, Office Management, Customer Service
Glenna Graham brings more than 25 years of experience across enterprise risk management, regulatory compliance, internal audit, and operational risk, with a career spanning community banks, regional institutions, mortgage companies, and FinTech‑sponsored banking programs. She has executed and led compliance assurance, monitoring, testing, and internal audit activities across the three lines of defense, supporting complex product sets and high‑growth environments.
Her background includes oversight of 35+ sponsored FinTech program partnerships, development of compliance monitoring frameworks, execution of risk assessments, and management of remediation and issue‑validation programs within GRC platforms. Glenna has served in multiple VP‑level compliance leadership roles, consistently advising senior management, strengthening control environments, and ensuring regulatory expectations are embedded into business processes.
Known for her disciplined approach, strong analytical capability, and ability to translate regulatory requirements into practical, sustainable solutions, Glenna partners effectively with leadership, examiners, auditors, and operational teams. Her experience across institutions of varying size and complexity, including BaaS/LaaS environments, mortgage lending, consumer banking, and enterprise risk functions, positions her as a trusted advisor for organizations navigating compliance transformation, exam readiness, and risk‑based program design.
Industry: Financial Services, Mortgage Lending & Servicing
Core Strengths: Regulatory Compliance, Internal Audit, Compliance Assurance, Monitoring & Testing, FinTech/BaaS Oversight, Risk Assessments, RCSAs, Fair & Responsible Banking, Complaint Management, Regulatory Change Management, Operational Risk, Fraud Risk, HMDA, Mortgage Compliance, Program Governance
Jessica Baxter is a seasoned financial regulatory compliance leader with over 20 years of experience spanning mortgage servicing, lending, capital markets, and enterprise risk management. Her career reflects a rare blend of operational acuity, investigative rigor, and strategic foresight, anchored by an MBA in Economic Crime & Fraud Management and a BA in Organizational Leadership.
Most recently, Jessica served as Enterprise Risk Manager and Anti-Money Laundering Officer at Logan Finance Corp, where she led quarterly risk analyses, managed the BSA/AML/OFAC compliance program, and developed over 20 enterprise-wide policies and procedures. Her work included conducting suspicious activity investigations, filing SARs, and overseeing vendor due diligence using LexisNexis. She also collaborated with executive leadership on regulatory updates, exam preparation, and investor presentations.
Jessica’s prior roles include Senior Compliance Associate at Community Loan Servicing, where she advised legal leadership on regulatory changes and conducted gap analyses, and Senior Manager of Enterprise Compliance at Ocwen Financial Corporation, where she directed global teams and redesigned departmental processes to reduce turnaround times by over 75%. Her expertise spans TRID implementation, fair lending reviews, risk controls, and complaint resolution across both lending and servicing operations.
Jessica is certified by the American Bankers Association in Lending Compliance and holds the Mortgage Bankers Association’s Certified Mortgage Compliance Professional designation. She is known for her ability to translate complex regulations into actionable strategies, lead cross-functional teams, and drive sustainable compliance outcomes.
Industry: Financial Services, Mortgage Lending & Servicing
Core Strengths: Enterprise Risk Management, Fraud Investigation, Regulatory Change, AML/BSA Compliance, Policy Development, Fair Lending, TRID, Complaint Resolution
Rhonda Martin is an accomplished mortgage servicing professional with over 15 years of experience spanning risk management, customer service, and default operations. Her career reflects a deep commitment to accuracy, compliance, and client satisfaction across leading financial institutions including Flagstar Bank, Homepoint Financial, and First American Financial Corporation.
At Flagstar Bank, Rhonda served as a Servicing Risk Process Manager, where she facilitated the risk processes within the servicing division, ensuring adherence to internal policies and regulatory standards. She collaborates across departments to identify operational risks, draft remediation plans, and manage project deliverables through completion and leadership approval.
Previously, as Director of Customer Service Written Correspondence at Homepoint Financial, Rhonda led a team of 25 associates responsible for researching and resolving more than 10,000 customer inquiries monthly. She directed responses to Notices of Error, Requests for Information, and formal complaints, while partnering with executive leadership to strengthen compliance and service quality. Her tenure also included managing call center escalations, optimizing performance metrics, and developing agent training programs.
Earlier roles at Newbold Advisors, Residential Credit Solutions, and First American Financial Corporation highlight Rhonda’s expertise in foreclosure documentation, bankruptcy reconciliation, and process improvement. She consistently advanced operational efficiency through data-driven analysis, team leadership, and disciplined workflow management.
Rhonda’s professional approach blends precision, empathy, and strategic insight, qualities that make her a trusted contributor to the mission of delivering excellence.
Industry: Mortgage Servicing, Financial Services
Core Strengths: Servicing Risk Management, Customer Experience, Issue Resolution, Process Optimization, Default Operations, Quality Assurance, Operational Governance.
Rosanna Vidaurri is a B.A. graduate and seasoned mortgage servicing professional with over 25 years of experience in IT business analysis, risk management, compliance, and quality assurance. Her career spans leadership roles in process change implementation, issue remediation, and regulatory oversight across top-tier institutions including Flagstar Bank, Freedom Mortgage, and Bayview Loan Servicing.
Most recently, Rosanna served as Senior Servicing Business Risk Analyst at Flagstar Bank, where she led gap analyses, developed action plans, and oversaw compliance responses to internal and external audits. She managed controls within SharePoint workflows and Archer, and supported reporting development in Tableau.
At Freedom Mortgage, Rosanna held progressive roles including Manager of Escrow Mortgage Insurance, Relationship Manager, and Change Management Analyst. She managed teams, investor relationships, and regulatory audits, while driving procedural updates and system testing in collaboration with IT developers. Her work included oversight of servicing transfers, MI escalations, and credit reporting compliance.
Rosanna’s earlier experience includes compliance and audit roles at Strategic Systems (contracted to Fifth Third Bank), Bayview Loan Servicing, and Residential Credit Solutions. She conducted root cause analyses, developed remediation plans, and executed Regulation AB audits. Her technical skills include SQL querying, documentation development, and system testing.
Known for her analytical precision and collaborative leadership, Rosanna consistently delivers solutions that close compliance gaps, strengthen controls, and elevate servicing standards.
Industry: Mortgage Servicing, Financial Services
Core Strengths: Risk Analysis, Compliance Oversight, Audit Management, Process Improvement, Credit Reporting, Investor Relations
