Rick Needles is a Senior Management Consultant and one of the firm’s Financial Services Advisory and Compliance segment leaders. He has more than 25 years devoted to planning, executing and leading quality and improvement initiatives.
As a leading authority on Quality Oversight and Initiatives, Rick has been a Senior Member of the American Society for Quality since 2001 and participated on Quality Panels for the Mortgage Bankers Association subcommittee on Risk and Quality Assurance. A recognized expert in the development of end-to-end quality management systems for the mortgage servicing industry he has worked with a multitude of financial institutions preparing for regulatory exams, developing remediation programs, and serving as quality liaison.
Industry: Financial Services
Solutions: End-to-End QA/QC Test Design and Implementation – Origination, Servicing and Specialty (e.g. Consent Orders etc.), Process Risk Assessments, Process Improvement, Root Cause Analysis, Reporting Analytics, Metrics (Statistical and Non-Statistical), Statistical Sampling, Cost of Quality
- Certified Manager of Quality/Organizational Excellence
American Society for Quality
Issued Oct 2002 Expires Dec 2023
Credential ID 6949