Glysette Piedra is a seasoned mortgage and consumer financial services professional with significant executive leadership, management, and customer experience in a call center environment with a strong focus on data and compliance. Ms. Piedra’s strengths include the ability to identify process gaps and areas in need of improvement to target short-term as well as long-term enhancements and/or solutions. Glysette is known for her ability to translate strategy to actionable initiatives to drive companywide goals. Her career is built on a foundation of cross-functional leadership including but not limited to: Mortgage Servicing Loss Mitigation, Default, Compliance, Customer Experience, Call Center, and Voice of the Customer.
For additional information regarding Ms. Piedra’s professional background, please visit her on LinkedIn: linkedin.com/in/glysette-piedra-76b04a6b